Privacy policy

1. Website procedures

The user need not provide personal information in order to use the site www.ac-systems.com (hereafter the “Website”). The Website only collects personal data that is explicitly and voluntarily submitted by its users. This information may include, but is not limited to, name, email address, phone number, bank account number, smartphone IMEI code, country and user profiles. In principle, A&C Systems NV, with registered offices at 3320 Hoegaarden, Bleyveldstraat 6, may be contacted at 016/30.21.21 or via info@ac-systems.com, and is recorded in the register of legal entities under number 0445.299.482 and registered in the VAT administration under number BE 0445.299.482, in the judicial district of Leuven (hereafter “A&C Systems”), will never request any sensitive information from users (such as details of race, ethnicity, religious beliefs, criminal record, physical or mental health or sexual orientation). Where required, A&C Systems will ask for explicit consent from users to collect and use this information.

2. Automatically collected information

2.1 Technical information

Like many other websites, this Website automatically collects certain non-identifiable information about users of the Website, such as the Internet Protocol - (IP) address of your computer, the IP address of your Internet service provider, the date and time of your connection to the Website, the Internet address of the website from which you created a direct link to this Website, the operating system you use, the sections of the Website you are visiting, the Website pages and the information you have viewed and the material you have sent to or downloaded from this Website. This technical information is used for website and system administration purposes and to improve the Website. This technical data may be disclosed to third parties and stored permanently for possible future use.

2.2 Cookies and Web Beacons

To ensure that our Website is managed correctly and to facilitate navigation within the Website, either A&C Systems or A&C Systems service providers may use cookies (small text files that are stored in the user's browser) or web beacons (electronic images for counting the number of users who have visited a specific page and providing access to certain cookies) to collect general data. A&C Systems will use these tools only in accordance with A&C Systems' cookie policy, as published on the Website.

None of A&C Systems cookies or web beacons collect personal data, such as the name or e-mail address of users. Furthermore, most browsers offer individual users the option to disable cookies. Sometimes it is possible that users are denied access to certain parts of the Website if their browser is set to disable cookies.

3. Information used

A&C Systems may use non-personally identifiable information to generate general tracking information reports on demographic data of the Website users and Website use, and may provide these reports to third parties. The tracking information in these reports is not linked to the identity or other personal information of individual users.

The third parties with whom we share this anonymized data are our customers for whom we implement the IT platforms. These are contractual agreements that we honour for our customers while anonymizing and protecting the personal data.

4. Other issues

4.1 Safety

A&C Systems take all reasonable measures to protect its servers, applications and databases, and to prevent unauthorized access or unauthorized use.

A&C Systems cannot guarantee 100% security. If you have specific security concerns about how certain personal data is processed, it is advisable not to forward this information via the Internet.

4.2 Other websites

The Website may contain links to other websites or Internet sources. If you click one of these links, you are taken to another website or Internet source that may collect information about you, either directly or through cookies or other technologies. A&C Systems assumes no responsibility or liability for or any control authority over these other websites or Internet sources, or with regard to how they collect, use and disseminate your personal data. It is your responsibility to review the privacy policies of these other websites and Internet sources in order to assess how they collect and use information.

4.3 Changes to the privacy policy

A&C Systems may change, supplement or amend its privacy policy at any time, for whatever reason, by posting the revised Privacy Policy on the Website in a clearly visible manner.

5. Notification

A&C Systems will do all that is reasonably possible to process your personal data in accordance with Belgian law, its ‘general policy on data protection’ and according to the highest standards of fair information.

6. Why do we record your personal details?

6.1. General purpose

Where necessary, A&C Systems will process your personal information solely for the purpose of (i) a job application, (ii) to develop its assignments; (iii) to inform you of its goods and/or services; (iv) for processing and handling orders you have placed.

If you refrain from sharing certain basic personal data, there may be a risk that A&C cannot carry out the deliveries, or cannot contact you if any relevant opportunities arise,..

With a view to the purposes stated above, it may be necessary for A&C Systems to obtain personal information regarding the identity of the user (name, first name, address, etc.), their career, experience, motivation and all information normally found in a curriculum vitae.

6.2. Direct marketing and communication to third parties

A&C Systems treats your personal details confidentially, and will not disclose any of this information to third parties or use it for direct marketing purposes, unless you have given A&C Systems prior permission to do so.

If you have given A&C Systems your consent, you may, of course opt out of specific services at any time. By law, on request, and free of charge, you have the right to object to your personal data being used for direct marketing purposes. All you need to do is send your request to our Customer Care team via email (webmaster@ac-systems.com), or send a letter to A&C Systems NV, Bleyveldstraat 6, 3320 Hoegaarden or contact us by telephone on +32 16 21 30 30.

We are currently not actively profiling. A&C does not use personal sensitive information to categorize customers and tailor mailing campaigns accordingly.

6.3.Who is responsible for processing your personal data?

The responsible body for processing all personal data collected through the Website is A&C Systems. The Website Manager is responsible for answering any queries relating to the protection of your privacy. You can direct all your queries to the website manager, by email, using the following e-mail address: webmaster@ac-systems.com.

7. How do I access my personal information?

You can send a request to A&C Systems, free of charge, to provide you with access to your personal information or to modify it, or have it removed by A&C Systems, by sending a letter or email - together with a copy of your identity card, to:

  • By post: A&C Systems NV, Bleyveldstraat 6, 3320 Hoegaarden
  • By email: webmaster@ac-systems.com

 

A&C Systems will make every effort to deal with your request within the shortest possible time.

8. General information

The policy for the protection of your personal information complies fully with the laws applicable in Belgium and the European Union:

  • The Belgian Act of 8 December 1992, the so-called “Privacy Act” (last amended by the Act of 11 December 1998)
  • European Directive No. 95/46/EC of 24 October 1995 on the protection of privacy.
  • EU Regulation 2016/679 of the European Parliament of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (Text with EEA relevance)

 

This Privacy Policy is governed exclusively by and must be interpreted in accordance with Belgian law.

All disputes arising from or relating to this Privacy Policy, will be resolved by the courts of the judicial district of Leuven, unless A&C Systems choose to submit a dispute to the court of the registered office/residence of the user or the person s/he represents.

9. Retention period of personal information

The retention period for sensitive data depends on the purpose for which the data is used.

If the information of a customer is communicated at the time of placing an order, this information is automatically anonymized in our database after 6 months. This means that the order will continue to exist, but that the personal data will be redacted and your data will disappear from our database.

Information obtained by placing an order and forming the basis for invoicing, is retained subject to a different time period. This retention period is determined by the legal requirements of the Belgian State. As a seller, we have the obligation to be able to prove the basis for invoicing for at least 8 years after invoicing. However, rest assured that we do our utmost to protect your data using the latest technology available.